Last updated: August 25, 2026
ZOOS ("Zoos", "we", "us") provides an AI phone-answering and appointment-booking service for small businesses. This policy explains what information we collect, how we use it, and the choices available to you.
Zoos's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google Calendar access to check availability and create/update/cancel appointment events on your behalf. We do not use this data for advertising, and we do not share it with third parties except the service providers (like our hosting and database providers) needed to run Zoos.
Zoos uses Retell AI, a third-party voice AI platform, to hold the phone conversation with your callers. Retell AI's underlying language model (currently an OpenAI model, accessed through Retell's infrastructure on a usage-based plan) never receives your raw Google Calendar data. When checking availability, our own backend — not the AI model — queries your Google Calendar directly and returns only a simple result (available or not, for the specific date/time the caller asked about) to the conversation. The AI model never sees other events on your calendar, attendee details, or any other calendar content. No Google user data, in raw, aggregated, or derived form, is used to train, fine-tune, or improve any AI/ML model, whether ours or any third party's.
We share data only with service providers who help us run Zoos (e.g. telephony, hosting, database, email, and payment providers), each bound to protect it appropriately. We do not sell personal information.
We retain call transcripts and appointment records for as long as your account is active, so you have a usable history. You can request deletion of your account and associated data at any time by contacting us.
If you book an appointment by phone, we send you SMS text messages related to that appointment — booking confirmations, reschedule and cancellation confirmations, and appointment reminders. Message frequency varies based on your appointment activity (typically 1–3 messages per appointment). Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Questions about this policy? Email us at info@zoosmn.com.